JumPage Solutions - Questionable Business Practices
aka: INC21 Communications, Metro YP, Metroyp.net, INC21.COM, Globalyp.net, Netopus, GoFaxer.com
| ALERT: | JumPage Solutions is not accredited with the Better Business Bureau. Complaints of "cramming" by this company have been filed with the BBB. Cramming is the act of billing you for unwanted or "free" services using your phone company to collect payment. Links to the Better Business Bureau report and other helpful resources are available here. |
About Jumpage and related companies
INC21 Communications is the parent company for JumPage Solutions. This company sends out new-account welcome letters for services that were not requested or were offered for free during a phone solicitation. Their hope appears to be that you ignore the letter, since you likely did not request the service or thought it is free. DO NOT IGNORE THE LETTER - If you fail to respond that you did not request the services they offer or do not accept their terms, within 15 days, you will be billed by having the charges added to your phone bill. Here are interesting articles detailing consumer experiences with companies that "cram" your phone bill:
- Times Herald-Record Article: Business owner scammed
- Zipweb Online Marketing Blog: Beware Aggressive Search Marketers
- Spokane.net: Targeting Area Businesses with Deceptive Invoices
About Cramming
This method of using your phone bill to obtain payment is known as "cramming". This technique relies on charges being hidden in your overly-complicated phone statement, and many people just pay it without question. A number of companies attempt this approach with businesses and individuals, but their communication letter usually looks like an invoice and identifies itself as a solicitation for business - in the fine print. JumPage Solutions has taken it to a new level by offering free services to establish an account in your name and then charging for the services through your phone company.
View the Federal Communications Commission information about cramming for more information about your rights, the law, and actions you can take. Please also read our article on "How to File an Effective Complaint".
The FCC’s Truth-in-Billing Rules
The Federal Communications Commission's (FCC) Truth-in-Billing rules require telephone companies to provide clear, non-misleading, plain language in describing services for which you are being billed. Because one telephone company, usually your local telephone company, may include charges you incurred for another company's service on your bill, the company sending you the bill must identify the service provider associated with each charge. If a bill contains charges in addition to basic local service, it must distinguish between charges for which non-payment will result in disconnection of basic, local service, and charges for which non-payment will not result in disconnection. Telephone companies must also display, on each bill, one or more toll-free numbers that you can call to ask about or dispute any charge on the bill.
This information empowers you to protect yourself from cramming and other types of telecommunications fraud. It also helps you make informed choices when you shop around to find the best telephone service to meet your needs.
How you can fight these charges
If you receive a letter from JumPage or any of the AKA (also known as) companies listed above, follow these steps to avoid being charged:
- Send an email to the company email addresses on this page indicating that you did not request their services and do not want their services. NOTE: the email address on the letter you received may or may not be active.
- Follow that with a call to the company and ask to speak to Mr. Lin, tell him the situation as you detailed in your email.
- If you are satisfied that the issue is resolved, retain the paperwork and notes on the response you received from the company. Make sure that you keep track of names and dates, in case you are billed later.
if still not resolved, or if you wish to stop this fraudulent business practice... - Use the complaint forms of the Better Business Bureau, Federal Trade Commission, and the California State Attorney General (available below) to register an official complaint.
If you have received a bill from your phone company with charges from jumpagesolutions.com, or one of their aliases, follow these steps:
- Contact your phone company and let them know that you did not authorize the charges - have them reverse the charges.
- Go to the steps above to completely resolve the issue and/or report the problem to the proper authorities.
How to Contact JumPage Solutions
Address information and phone numbers.
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Web Site: http://www.jumpagesolutions.com/ Email Addresses:
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Better Business Bureau (San Francisco Bay Area)
Golden Gate Better Business Bureau
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BBB MISSION: Is to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. View BBB Report on JumPage Solutions Bay Area BBB Site Complaint Form |
Federal Trade Commission
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Even though this company is attempting to bill you through your phone company, this matter is handled by the FTC, not the FCC. All fraud using the internet is handled by the FTC. Use the buttons on the right to visit their site or to go directly to their complaint form. For immediate service and satisfaction use the FTC tool-free number to file your complaint. |
FTC Consumer Line: (877) 382-4357 This complaint form can be found |
California Department of Consumer Affairs
| This is where you can file a complaint with the California Department that issues business licenses. If you are ever convinced that a California business is acting in an unethical manner, your complaint may help them lose their license. File a complaint using this link. |
JumPage Solutions CA License Information |
California State Attorney General
| The FTC recommends that you also report any fraud committed by a California Business to the California State Attorney General, currently: Edmund G. Brown, Jr. |